Results for category "Installation"

Installation Issues when you use Office 365 and Windows 8+

We have noticed that you can run into installation issues when using Office 365 on Windows 8.1

Problem 1: The Prerequisite “Microsoft Primary Interop Assembly” fails to Install.

The key issue is that one of the Microsoft Pre-Requisites (the Microsoft Office Primary Interop Assembly) that we normally install during our setup process fails to install. It seems that Office 365 is including a newer version of the “Microsoft Office Primary Interop Assembly” with the installation of office 365. Our installer is not able to detect the existence of this newer “Microsoft Office Primary Interop Assembly and therefore tries to install “Microsoft Office Primary Interop Assembly 2010”.

This is an problem you will run into with both PowerWIREFRAME and PowerSTORYBOARD installations.

Solution:

Uncheck the box that is asking you to install the “Office 2010 Primary Interop Assemblies” as shown below

 

 

Problem 2: The Prerequisite “Microsoft TFS Client Object Library” Fails to install (PowerSTORYBOARD only)

When you try to install PowerSTORYBOARD you will see an error message indicating that the “Microsoft TFS client object library” failed to install. This is because that Library depends on .NET 3.5 which is not by default installed on Windows 8+.

Solution:

It is very easy to resolve this issue. You first need to open up the “Windows Control Panel”. Switch to the Windows start window and select search. Type in “control panel” and you should see the “control panel” application show up. Select it to run the control panel. On Windows 8.1 you can stay in the desktop mode and just right click on the windows icon in the lower left hand corner of the window and select “control panel”.

You should now see the Windows Control Panel like the image below. Now click on the “Uninstall a program” button

 

You should now see the Programs and Features Dialog. Click on the “Turn Windows features on or off

You will now see a “Windows Features” dialog show up. Make sure the “.NET Framework 3.5 (includes .NET 2.0 and 3.0)” is checked off as shown in the image below. By Default when windows 8+ is installed this is not checked. Now click on the OK button and follow the prompts to install the .NET 3.5 libraries. This may ask you to reboot your system afterwards for the installation to be properly setup. If it does, then reboot your system.

Now re-run the installer for PowerSTORYBOARD. When you see the “Prerequisites” dialog make sure “office 2010 Primary interop Assembliesis NOT checked and the “TFS Client Object ModelIS checked. Then click next and follow the installation prompts.

 

 

If you have any issues please contact us at support@power-story.com

Cheers,

Martin Crisp
CEO, PowerStory

mcrisp@power-story.com

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Install Issues

START HERE: Here is a link to a blog post that describe the installation process

http://power-story.com/help-with-installing-powerstory-and-configuring-commercial-license-key-3/

 IF YOU ARE STILL HAVING ISSUES:

To help you install PowerStory here are some things to keep in mind.

1) When the installer is packaged in a zip file, extract the zip file and open up the PowerStory directory and run the setup.exe file, not the RS.PPAddIn.Setup.msi file.  The setup.exe file will make sure that you also download and install the following pre-requisites in the following order.

 

2) Somtimes the installer will fail to install these above three libraries.  Often the cause is a lack of admin privileges.  Make sure you run the installer as an Admin or get someone with admin rights to run the installer for you.

 

 Depending on your version of windows and your version of office, PowerStory is dependent on different versions (e.g. 32 bit or 64 bit) of Microsoft Libraries

 

For example, for a Windows 7 64 bit, with office 2010 32 bit the following must be installed within your computer, if for some reason the PowerStory installer fails to install these for you.

Microsoft Visual C++ 2010 redistributables  (both 64 and 32 bit)

http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=5555  (32 bit)

 

http://www.microsoft.com/en-us/download/confirmation.aspx?id=14632  (64 bit)

VSTO 64 and 32

 This link no longer seems to work…

http://www.microsoft.com/en-us/download/details.aspx?id=20479

so use this one instead…

http://www.microsoft.com/en-ca/download/details.aspx?id=44074

Tfs object model

http://visualstudiogallery.msdn.microsoft.com/a37e19fb-3052-4fc9-bef7-4a4682069a75

 

Which is depends on

.net 3.5 sp1 full package

http://www.microsoft.com/en-us/download/details.aspx?id=25150

.net 4.0 Client Profile

http://www.microsoft.com/en-us/download/details.aspx?id=24872

.net 4.0 full web installer

 

Or….the standalone installer below

http://www.microsoft.com/en-us/download/details.aspx?id=27758

.net 4.0 full standalone installer

http://www.microsoft.com/en-us/download/details.aspx?id=17718

Primary interop assembly 

You will need the office 2010 version located here if you use office 2010 http://www.microsoft.com/en-us/download/details.aspx?id=3508

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